Lufthansa is the main airline of Germany and Europe's second-largest carrier after Air France KLM. Established in 1926, Lufthansa is among the original member airlines of Star Alliance, and operates through its primary hub located at Frankfurt Airport and also maintains another hub located at Munich Airport. Presently, the fifth-largest airline with regards to passengers it transports, Lufthansa operates flight services to 209 destinations across over 81 countries in the world. Traveling with Lufthansa will be a memorable experience because you'll have access to over 410 destinations across the globe that it operates with its affiliates and partners. When you are planning to book flights for the airline, it would be beneficial to be aware of the different travel classes available and its various policies, particularly Lufthansa flights cancellation policies and the reimbursement policy that is offered to customers.
Lufthansa offers its customers the most luxurious and comfortable flying experience across its four classes of travel namely First Class Business Class Premium Economy class as well as Economy Class. Learn about the advantages that each of these classes has to provide.
First Class: Lufthansa provides First Class on all of its Airbus A340 600, Airbus A380 and Boeing 747-8I aircrafts. Every first class seat can be converted into an 8 feet 7 inches bed, and is fitted with modern in-flight entertainment systems and Laptop power sockets. There are meals available upon request. Many airports where Lufthansa operates are equipped with designated First Class check-in counters. Customers who are premium are provided with special First Class lounges at Frankfurt Airport and Munich Airport, and also an exclusive First Class terminal in Frankfurt.
Business Class: Lufthansa provides Business Class cabins on all of its long-haul planes. Business Class is fitted with comfortable, spacious seats that can be transformed to 6 feet 7 inches lying flat beds. Every seat is equipped with power sockets for laptops as well as modern in-flight entertainment systems. Each of the airports where Lufthansa operates also feature special Business Class check-in counters as in addition to special Business Class lounges at most airports. Business class passengers have access to Lufthansa Welcome Lounge on arrival in Frankfurt.
Premium Economy: Lufthansa first introduced the Premium Economy category in the year 2014 and is now being rolled out across all its long-haul aircrafts. It starting with Boeing 7477-8Is. The Premium Economy seats on Lufthansa aircrafts is comparable to the Premium Economy available on British Airways and Air Canada. The seats in Premium Economy are 3 inches wider than those in Economy Class with 38-inch pitch, dependent on the type of aircraft. Other options, there is a bigger armrest that separates seats as well as an the 11-12 inch screen for entertainment in the seatback. A Premium Economy interior will debut on Boeing 777-9X . It will feature the "shell" design.
Economy Class: Lufthansa is offering Economy Class on all of its long-haul planes that have a 31-inch seat pitch with the exception of Airbus A380 aircrafts with a 33-inch seat pitch. The services provided in the Economy Class clients include AVOD screens, as well as complimentary meals and beverages.
Prior to booking flights, customers should be aware of Lufthansa cancelation and reimbursement policies. Understanding this before booking can ensure an easy booking experience.
In accordance with Lufthansa the cancellation policies of Lufthansa according to the cancellation policy of Lufthansa, customers can cancel their reservations up to 24 hours prior to the departure date of the flight. In this case, they will have to cover a cancellation cost for reimbursement. However, if you cancel your reservation within the 24 hour period of the day of the reservation and the departure date falls within 7 days after the reservation, Lufthansa will issue full reimbursement to customers.
A customer who bought an unrefundable ticket and then cancelled it is not entitled to a refund, and Lufthansa will refund the entire ticket cost. Cancellations are only permitted for tickets that are refundable and the reimbursement amount is refunded after deducting the cancellation fee and any other costs.
If Lufthansa for any reason does not provide flight services to customers, resulting in cancellation by itself, the customer will be entitled to receive a compensation amount by sending an email directly to Lufthansa requesting the exact. Lufthansa will transfer the compensation amount to the account of the customer within 20 working days.
Customers are also able to keep their tickets on hold for 12 hours in case they're not sure about the trip. They won't be charged any fee by Lufthansa to do this. The cancellation fee could also be waived by the airline in the event that the ticket booked is cancelled by the client because of health issues such as military orders, strikes by the government or passport issues, the deaths of family members, etc.
If the customer has bought an refundable or non-refundable tickets, Lufthansa 24-hour cancellation policy applies to both. If a customer cancels the ticket for any reason within 24 hours of the same day as the reservation, and the departure date is seven days away, the airline will not charge a cancellation fees and will offer a complete refund. The cancellation process can be completed via online as well as by phone. If the cancellation procedure is initiated by the customer within the risk-free 24 hour period, they'll be required to pay a fee for cancellation to receive an refund. The amount of the cancellation fee will however depend on the route and the services utilized by customers. In reality, Lufthansa 24 hours cancellation policy can be extremely beneficial to anyone who isn't certain about their travel plans and do not want to forfeit the value of tickets booked.
Customers are required to be liable for Lufthansa cancellation charges at the end of the risk-free period of 24 hours. Lufthansa will charge the cancellation fee of $50 when cancelling refundable tickets. The remaining amount of $39 must be paid for cancellation fees in order to cancel award tickets. The cancellation charges will vary based on the routes and services available to customers seeking the refund. Customers will not be obliged for any refund costs regardless of whether they cancel their tickets within the risk-free, 24-hour period. If they cancel a ticket that is non-refundable, customers must pay the entire amount of the ticket price as well as the cancellation fee and they will not be offered any kind of refund from the airline. It is therefore advisable to purchase a refundable ticket while traveling with Lufthansa to be capable of saving a portion on cancellation fees and also save money.
As per Lufthansa policies on refunds The tickets will not be completely refundable if the reservation has been annulled after the risk free 24-hour timeframe has ended. The refund amount will be paid to the customers after the cancellation charge is taken out of the total ticket price. Full refunds will only be available if the user cancels the ticket within 24hrs on the day of reservation and the scheduled departure date is at least 7 days from the date of booking.
The passengers who bought tickets that are non-refundable and cancel after the period of 24 hours from booking are not eligible for a refund and their total value of the ticket will be forfeited to the airline. However, refunds are allowed to customers who purchased tickets that are refundable and have to cancel it after paying between $200 and $800 for cancellation charges, depending on the service and routes offered. The amount of refund is paid to customers after deducting fees for cancellation and other costs.
Lufthansa in its sole discretion could occasionally waive cancellation fees when customers are required to cancel their flight because of certain circumstances like sudden sickness, death of family members and government orders or separation of parents issues with visas or military orders and numerous other reasons. Customers who cancel their tickets will have provide valid documentation as proof of identity when requested by Lufthansa.